about us
Why Virtix Health?
Virtix Health partners with health plans across the country to
drive clinical, financial, and operational results. Virtix Health offers virtual wellness visits, in-home health risk assessments, retrospective chart review, HCC Coding, medical record repository, retrieval workflow technology, health risk assessments, and member engagement services.
our people
Unparalleled experience in the Medicare Advantage space
Full understanding of health plan needs and the extreme importance of MA risk projects
technology
Industry leading technology streamlining the process & increasing transparency
Allows for health plans to insource or manage vendors
proven results
Delivered thousands of projects on time and on target
Proven scale of projects and development projects with the largest health plans
full transparency
Understand exactly where each project is at, anytime
Track all conversations with providers, issues and resolutions
control costs
As MA membership continues to explode so does the need for clinical data
Drive down overall costs with new technology enhancements
PHI protection
Unwavering commitment to protection of PHI
Complete understanding of complex health plan security audits and protocols
our team
Meet Our Team
Craig Mercure
Chief Executive Officer
Craig has 25+ years’ experience in the health care field specializing in business strategy, growth initiatives and client relations. He prides himself on building mutually beneficial relationships with clients. He has held numerous executive positions with leading healthcare service organizations where he oversaw record growth and customer satisfaction programs for health plans and providers. He has proven track record providing services and technology to many of the largest health plans in the country.
Craig holds an MBA from University of Phoenix along with an undergraduate degree from Arizona State University. Craig resides in Scottsdale, Arizona with his wife and three kids. Craig proudly serves as a committee member for the Fiesta Bowl.
Steve Eastlack
Chief Technology Officer
Steve is an experienced health care executive with strong communication and management skills and a proven history of designing, sponsoring, and implementing complex operational improvements and new product offerings to drive growth. He has been in the health care industry more than 15 years, holding leadership roles in Information Technology, Product, Operations and Client Management. Throughout his career, Steve has designed custom software applications, successfully implemented new operational metrics/process improvements as well as led client update meetings with senior executives at Fortune 50 companies.
Steve is a graduate of North Dakota State University and holds a Bachelor of Science in Engineering. He currently resides in Scottsdale, AZ with his 3 children.
Jason Schmidt
Chief Operating Officer
Jason Schmidt has been an accomplished operational and technology leader for over 20+ years. He has demonstrated success in leadership and goal-oriented results. Jason has a wealth of knowledge involving medical chart retrieval, PAF Programs, virtual wellness visits, service parts logistics, RFID Technology, and many different tech platforms. He also has a passion for business efficiencies, strong team creation and scaling businesses.
Jason is graduate of North Dakota State University where he received a Bachelor of Science in Management Information Systems and a Minor in Computer Science. Jason is a veteran from the Army National Guard and an Eagle Scout.
Andy Fitch
Chief Information Officer
Andy Fitch has held multiple roles in technology over the last 20 years in various markets such as manufacturing, retail, and for the past 15 years in healthcare. In his roles in healthcare, he has led the technology initiatives for HITRUST certification. He has led several new product initiatives, taking conceptual ideas through to implementation of new products. Throughout his career Andy has demonstrated hands on leadership by working directly with stakeholders on requirements down to writing code with the rest of the development team to ensure products are delivered meeting the needs of the business.
Andy is a graduate of Gustavus Adolphus College with a bachelor’s degree in Computer Science. He resides in MN with his wife and two children.
Robert Graham
VP of Call Center Operations
Robert Graham is the Vice President of Call Center Operations for Virtix Health. Robert brings 15 years of experience working in the healthcare industry. A pioneer in the medical record collection space, he has led successful outreach teams to ensure client satisfaction.
Robert delivers cutting-edge strategies and innovative campaigns that increase demand, accelerate growth, reduce provider/member abrasion and maximize return on investment for health plans.
Robert has experience in leading large call center teams in multiple locations both onshore and offshore as well as remote call center teams across the country.
Ricoh Danielson
Chief Security Officer
Ricoh Danielson has extensive experience in handling cyber incident response, cyber security, information security, privacy and compliance. Ricoh has helped major retailers, financial and health care organizations mitigate threats and risks from an information security, privacy, and compliance standpoint. Further, Ricoh has handled cyber incidents for major world-renowned healthcare, financial and retail firms. He is also a Digital Forensics expert for criminal and civil court cases.
Ricoh is a graduate of Thomas Jefferson School of Law, a graduate of UCLA and a graduate of Arizona. Ricoh is also a US Army Combat Veteran who actively is involved in entrepreneurship.
Candice Carey
AVP of HIH Operations
Candice Carey has 20+ years health care experience in operations and client management. She prides herself on relationship building and delivering industry leading results. Candice is proficient in contracting, procurement, process improvement, SAAS, risk adjustment, retrieval, coding, and health assessments. She has a passion for process improvement and mentoring her teams.
Candice is a graduate of the University of Arizona, with a Bachelor’s in Near Eastern Studies. Candice resides in Peoria, Arizona with her husband and two dogs. She is a proud aunt to 10 nieces and nephews (and counting!) both domestic and abroad.
Kris Thoele
Director of HIH Integration
Kris has spent the past 7 years working to improve the use and availability of data in healthcare. He enjoys finding novel solutions to today’s business problems. Kris has found many of the issues facing operations today are transferable across industries and having had an education in Industrial Engineering and earlier careers in Manufacturing and Supply Chain finds ample experiences to draw from. When Kris is away from his desk he enjoys exploring the trees and lakes of MN with his family.